Last Updated: 24/6/2025
The Contract is for a short-term holiday rental between Bath Spa Stays ("Us" or "We") and the person making the booking and all members of the holiday party ("You", "Your" or "Guests") under the following booking conditions. UK Law will govern this Contract.
When Your Booking is confirmed, a reservation number is issued and displayed in Your Booking Confirmation.
A deposit of 30% is required to confirm your reservation. The balance must be received 30 days before the arrival date. If the booking is made within 30 days of the arrival date, full payment must be made.
You will be sent a notification when the balance is due. If the balance is not received in full and on time, we reserve the right to treat the booking as cancelled by you, in which case the deposit is forfeited.
The Card details used for online payment are required to match a staying guest's ID.
The quoted prices are correct (unless a Pricing Error occurs) for the specific number of guests, dates, nights and property shown in Your Booking Confirmation. All prices include VAT.
On the rare occasion that a Pricing Error occurs, we will notify You as soon as we reasonably can and refund the amount paid by You in full without any liability for this error or omission.
No penalty if you cancel more than 30 days before the check-in date. If the booking is cancelled less than 30 days before the check-in date, guests will be charged 100% of the rate.
You may cancel Your Booking by using the link provided in your Booking Confirmation email. Should you wish to modify Your Booking, please contact Us via email. If You change the number of guests, dates, or property, then the prices are subject to change.
In the unlikely event, we are unable to accommodate You, We will offer you an alternative property if available or suggest a different date. If there is a difference in the Price, the Accommodation will be liable for the price differential.
Check-in time is from 3 pm and check-out time is 11 am as specified on Your Booking Confirmation.
Please report any issues on arrival and we endeavour to resolve this promptly. If the issue is not reported, We will not be liable.
Our noise policy is very strict to ensure neighbouring properties are not affected by anyone staying at this property. Please respect the neighbours. Avoid loud noise after 10 pm and anti-social behaviours. Any reported breach will result in a £150 penalty to your payment card.
Smoking is strictly prohibited. If you smoke inside you will be charged a penalty of £150 to your payment card. Any additional cost for consequential loss of income and compensation to guests will be charged to your payment card.
If you damage the property, you will be charged the full repair cost to return the property to its original condition as well as the full cost for loss of income as a consequence.
The maximum number of persons occupying the property must not exceed 16 for Charlotte's Townhouse. If you wish to invite additional visitors to visit you during your stay, please ask us first. Please be advised that no extra overnight visitors are allowed to stay at the property.
Bookings cannot be accepted from persons under eighteen years of age.
Please report any damage or loss via email immediately. If we should find any damages or losses, we will notify you within 48 hours of check out. This person who made the booking will be responsible for this damage or loss. Bath Spa Stays reserve the right to deduct the charge (up to £250) from the card used for booking.
We ask that you respect the property and ensure that standards are maintained.
If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.
On occasions, there will be noise such as from building work as being city centre locations noises are unavoidable. Generally, all properties are in peaceful locations, however, sometimes noises are beyond our control.
Our liability is limited to securing Your Booking, making sure accommodation is made available to you at the required dates, collecting any required payment, and managing any refund in the event of a cancellation. Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the total price of the Booking and in no circumstances shall We be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of accommodation services by the Accommodation or any malfunction such as without limitations cases of Force Majeure, cyber-attacks, email failures linked to your email provider or your spam and firewall configuration, or third-party fraud.
You are responsible for any damage or loss caused by You, including any damage to their property by Your act, omission, default or neglect and You agree to pay the US directly the amount reasonably required to make good or remedy any such damage or loss. Further, We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to the Property's neighbours.
We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392) including where necessary its subsidiaries outside of the EU. By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: eviivo Limited.
For questions or issues, please contact:
Email: info@bathspastays.com
Phone: 01225 463353
Address: 9 Abbey Green, Bath, BA1 1NW
Bath Spa Stays is a trading name of Jenwood Ltd.
Registered Office: 9 Abbey Green, Bath, BA1 1NW
Company Registration Number: 01096930
VAT Registration Number: 202 2089 17